Shipping and Delivery Policy

  1. Introduction of the Policy: Our Shipping and Delivery Policy applies to all orders placed on lubd.shop. By ordering, you agree to this Policy and our Terms and Conditions. We ensure a smooth experience, delivering purchases quickly and safely through trusted carriers. Shipping times and costs vary by location and chosen method. We communicate delays promptly and prioritize resolving any issues to ensure your satisfaction.

  2. Order Processing Time: Order processing time is the time taken to prepare an order for shipment after receipt, including payment verification, picking, and packing.

    We will send an order confirmation on WhatsApp once order is placed by the customer provided the customer share the WhatsApp number. 

  3. Shipping cost: Our shipping is free of charges on prepaid orders. We only charge convenience fee for Cash on Delivery (COD) order.

  4. Delivery Timeframes: We process and ship your order depending upon location. We update the customer on WhatsApp regarding the shipment.
  5.  Delayed or Lost Shipments: If your shipment is delayed or lost, contact our customer service team for assistance. We will track the package with the carrier, investigate if it's lost, and offer a resolution, including reshipment or a refund, depending on the situation. We do not take responsibility for delays caused by the carrier or external factors like weather or customs.
  6. Changes to Your Order: Once an order is placed, modifications may be limited due to processing timelines. If you need to update or change your order details, please contact our customer service team immediately. We’ll make every effort to accommodate changes, but updates may not be possible if the order has already shipped.
  7. Customer Service Support: Our Customer Service team is ready to assist you with any questions or concerns regarding your order, shipping, and delivery. Contact us or call us at  during business hours for prompt updates and a smooth shopping experience.