Terms and Conditions

Please read these terms of use carefully by accessing or using this internet based platform, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all of these terms, do not use this internet based platform.

What is Aurio Pharma

The domain name www.auriopharma.com, an internet based portal,is operated by Aurio Pharma Laboratories Private Limited (also known as Aurio), a company duly incorporated under the provisions of the Companies Act, 1956 (hereinafter referred to as “AURIO PHARMA or “Company”) having registered office at 285/5 SHKB Sarani, Dum Dum , Kolkata-700074, India with PAN AACCA6212B and GSTIN 19AACCA6212B1Z9 . The domain name referred to as the “Website”.
Your access or use of the Website, transaction on the Website and use of Services (as defined herein below) hosted or managed remotely through the Website, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitutes a legal and binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and AURIO PHARMA on the other Part.
By accessing, browsing or in any way transacting on the Website, or availing any Services, You signify Your agreement to be bound by these Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including the Privacy Policy (as set out in Part B herein below), and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use. However, if You navigate away from the Website to a third party website, You may be subject to alternative terms and conditions of use and privacy policy, as may be specified on such website. In such event, the terms and conditions of use and privacy policy applicable to that website will govern Your use of that website.
The Website is a platform that facilitates (i) online purchase of pharmaceutical products by the Company
To facilitate the relation between You and the Service Providers through the Website, AURIO PHARMA shall send to You (promotional content including but not limited to emailers, notifications and messages).
You agree and acknowledge that the Website is a platform that You and Service Providers utilize to meet and interact with another for their transactions. AURIO PHARMA is not and cannot be a party to or save as except as may be provided in these Terms of Use, control in any manner, any transaction between You and the Third Party Service Providers.
AURIO PHARMA reserves the right to change or modify these Terms of Use or any policy or guideline of the Website including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and You waive any right You may have to receive specific notice of such changes or modifications, provided however that, we will inform You of such changes at least once a year. Your continued use of the Website will confirm Your acceptance of such changes or modifications; therefore, You should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to Your use of the Website.
As a condition to Your use of the Website, You must be 18 (eighteen) years of age or older to use or visit the Website in any manner. By visiting the Website or accepting these Terms of Use, You represent and warrant to AURIO PHARMA that You are 18 (eighteen) years of age or older, and that You have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.
These Terms of Use is published in compliance of, and is governed by the provisions of Indian laws, including but limited to:
1. the Indian Contract Act, 1872 (“Contract Act”);
2. the (Indian) Information Technology Act, 2000 (“IT Act”) and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines”);
3. the Drugs and Cosmetic Act, 1940 (“Drugs Act”), read with the Drugs and Cosmetics Rules, 1945 (“Drugs Rules”);
4. the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 (“Drugs and Magic Act”);
5. The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957;
6. Pharmacy Act, 1948 (“Pharmacy Act”) and
7. the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.
AURIO PHARMA authorizes You to view and access the content available on the Website solely for the purposes of availing the Services, such as visiting, using, ordering, receiving, delivering and communicating only as per these Terms of Use. The contents on the Website including information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content, contains Third Party Service Providers’ content (“Third Party Content”) as well as in-house content provided by AURIO PHARMA including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals (“AURIO PHARMA Content”) (collectively, “Content”). The AURIO PHARMA Content is the property of AURIO PHARMA and is protected under copyright, trademark and other applicable law(s). You shall not modify the AURIO PHARMA Content or reproduce, display, publicly perform, distribute, or otherwise use the AURIO PHARMA Content in any way for any public or commercial purpose or for personal gains.
Compliance with these Terms of Use would entitle You to a personal, non-exclusive, non-transferable, limited privilege to access and transact on the Website.
These Terms of Use constitute an electronic record in terms of the IT Act and rules framed there under, as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.

ELIGIBILITY

For the purposes of availing the Services and/or transacting with the Third Party Service Providers through the Website, You are required to obtain registration, in accordance with the procedure established by AURIO PHARMA in this regard. As part of the registration process, AURIO PHARMA may collect the following personal information from You:
1. Name;
2. User ID;
3. Email address;
4. Address (including country and ZIP/ postal code);
5. Gender;
6. Age;
7. Phone number;
8. Password chosen by the User;
9. Valid financial account information; and
10. Other details as You may volunteer.
11. The registration on or use/ access of the Website is only available to natural persons, other than those who are ‘incompetent to contract’ under the Contract Act. That is, persons including minors, un-discharged insolvents etc. are not eligible to register on, or use/ access the Website. By registering, accessing or using the Website, You accept the terms of these Terms of Use and represent and warrant to AURIO PHARMA that you are ‘competent to contract’ under the Contract Act and have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.
12. A registered id can only be utilized by the person whose details have been provided and AURIO PHARMA does not permit multiple persons to share a single log in/ registration id. However, a registered user, being also a parent or legal guardian of a person ‘incompetent to contract’ such as minors or persons with unsound mind, would be permitted to access and use the Website for the purposes of procuring the Services, on behalf of such persons.
13. Organizations, companies, and businesses may not become registered members on the Website or use the Website through individual members.
14. You agree and acknowledge that You would (i) create only 1 (one) account; (ii) provide accurate, truthful, current and complete information when creating Your account and in all Your dealings through the Website; (iii) maintain and promptly update Your account information; (iv) maintain the security of Your account by not sharing Your password with others and restricting access to Your account and Your computer; (v) promptly notify AURIO PHARMA if You discover or otherwise suspect any security breaches relating to the Website; (vi) take responsibility for all the activities that occur under Your account and accept all risk of unauthorized access; (vii) Any communication from AURIO PHARMA shall be sent only to your registered mobile number and/or email address or such other contact number or email address that you may designate and (viii) You shall be solely responsible to update your registered mobile number and/or email address on the Website in the event there is a change.
15. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by AURIO PHARMA for the technical administration of the Website, research, and development, and for User administration. While serving advertisements or optimizing services to You, AURIO PHARMA may allow authorized third parties to place or recognize a unique cookie on Your browser. AURIO PHARMA does not store personally identifiable information in the cookies.
16. AURIO PHARMA, at its sole discretion, reserves the right to suspend Users permanently or temporarily, to bar their use and access of the Website and App, at any time while AURIO PHARMA investigates complaints or alleged violations of these Terms of Use or any Services, or for any other reason.

USE OF SERVICES AND THE WEBSITE

E-Commerce Platform for Pharmaceutical Products –
1. Platform to facilitate transaction of business:
  1. Through the Website, AURIO PHARMA facilitates the purchase of drugs and other pharmaceutical products (“Pharmaceutical Goods and Services”). You understand and agree that AURIO PHARMA and the Website merely provide hosting services to You and persons browsing / visiting the Website.
  2. You understand and agree that all commercial / contractual terms, with respect to the sale/ purchase/ delivery and consumption of the Pharmaceutical Goods and Services which are offered by and agreed to between You and the website.
  3. The commercial / contractual terms include without limitation - price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to Pharmaceutical Goods and Services offered for sale by the website.
2. Representation as to legal title
  1. AURIO PHARMA does not make any representation or warranty as to legal title of the Pharmaceutical Goods and Services offered for sale if there is any Third-Party Pharmacies on the Website.
  2. At no time shall any right, title, claim or interest in the products sold through or displayed on the Website vest with AURIO PHARMA nor shall AURIO PHARMA have any obligations or liabilities in respect of any transactions on the Website. You agree and acknowledge that the ownership of the inventory of such Pharmaceutical Goods and Services.

Delivery of Drugs

You agree to appoint an individual who shall act in the capacity of Your agent and collect the medicines as requested by You from Third Party Pharmacy on Your behalf ("User Agent"). You accept and acknowledge that the User Agent shall be responsible to collect the medicines ordered by You from the Third Party Pharmacy and to carry it to the address notified by You.
You further agree and acknowledge that the User Agent acts as Your agent for collecting the medicines from the Third Party Pharmacy. The services are being undertaken by User Agent with Your consent and therefore the Company is merely facilitating for You and Users Agent to connect.

Advertising Guidelines for the Website –
1. As part of the Services provided by Us; We may facilitate and may allow Third Party Advertisers to place advertisements on the Website.

General Rules: All the advertisements must comply with the Advertising Policy, the terms of these Terms of Use (except the editorial policy) and the Privacy Policy.

or the Website –
1. As part of the Services, AURIO PHARMA provides AURIO PHARMA Content on the Website targeted at general public for informational purposes only and does not constitute professional medical advice, diagnosis, treatment or recommendations of any kind. AURIO PHARMA Content is subject to the following rules/ information:
  1. AURIO PHARMA Content is original and is relevant to the general public;
  2. topics for AURIO PHARMA Content are selected by Our board of experts consisting of certified qualified professionals;
  3. AURIO PHARMA maintains principles of fairness, accuracy, objectivity, and responsible, independent reporting;

Risks of using AURIO PHARMA PHARMA’s Services
1. As with any medical procedure, there are potential risks associated with using the Services. By using the Services, You agree to abide by these Terms of Use, Privacy Policy and risks described below. These risks include, but may not be limited to:
  1. While the Website is an honest attempt to provide access to the best possible medical information to the Users, the Medical Experts will not be examining You physically. The Medical Experts may not have access to all or some of Your medical history that might be critical to consult You. The Medical Experts will not have the benefit of information that would be obtained by examining You in person, observing Your physical condition and by going through Your medical records. This means that the Services provided is different from the diagnostic and treatment services typically decided by a physician. Therefore, the Medical Experts may not be aware of facts or information that would affect his or her opinion of Your diagnosis. To reduce the risk of this limitation, AURIO PHARMA strongly encourages You to be in touch with an on-ground physician and share the AURIO PHARMA opinion with him/her.
  2. By requesting a medical opinion through the Website, You acknowledge and agree that:
    1. the advice/information/opinion on diagnosis You may receive could be limited and provisional;
    2. the medical opinion is not intended to replace a face-to-face visit with a physician and it does replace an actual doctor-patient relationship;
    3. in case of a second opinion where there is a difference of opinion among Our Medical Experts and Your physician, You would bear the responsibility to decide on online or offline consultation, or procedure, and/or treatment;
    4. the Medical Expert is reliant on information provided by You and hence any information demonstrated to have been falsified, misleading or incomplete will immediately render the opinion and all details therein null and void;
    5. in some cases, the Medical Expert may determine that the transmitted information is of inadequate quality and may ask for more information, without which he/she may refuse to answer the query;
    6. in rare cases, the Medical Experts may feel that the query may not be answerable without physically examining the patient/ Users and the Consultation may be refused forthwith;
    7. in very rare instances, security protocols could fail, causing a breach of privacy of personal medical information; and
    8. delays in medical evaluation and answers could occur due to deficiencies or failures of the service as per those mentioned in these Terms of Use.

OTHER TERMS

Your Profile, Collection, Use, Storage and Transfer of Personal Information:
1. Your AURIO PHARMA profile is created to store record of Your Consultations and Your personal health information online, including history, health conditions, allergies and medications.
2. Any information provided as part of a web Consultation or obtained from use of the Services by You becomes part of Your AURIO PHARMA record. You agree to provide accurate information to help Us serve You best to Our knowledge, to periodically review such information and to update such information as and when necessary. AURIO PHARMA reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Website according to its internal record retention and/or destruction policies. You might be contacted via email to review the information provided by You for AURIO PHARMA record or for the Services. Please make sure You provide a valid email-id and You update it as and when needed.
3. For additional information regarding use of information about You, please refer to the Privacy Policy.
4. The terms “personal information” and “sensitive personal data or information” are defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and are reproduced in the Privacy Policy.
  1. The Privacy Policy sets out:
    1. the type of information collected from Users, including sensitive personal data or information;
    2. the purpose, means and modes of usage of such information; and
    3. how and to whom AURIO PHARMA will disclose such information.
  2. The Users are expected to read and understand the Privacy Policy, to ensure that he or she has the knowledge of:
    1. the fact that the information is being collected;
    2. the purpose for which the information is being collected;
    3. the intended recipients of the information;
    4. the name and address of the agency that is collecting the information and the agency that will retain the information; and
    5. the various rights available to such Users in respect of such information.
  3. AURIO PHARMA shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the Users to AURIO PHARMA or any other person acting on behalf of AURIO PHARMA
  4. The use of the Website involves every Users’ registration information and browsing history being stored and submitted to the appropriate authorities. The consent and procedure for such collection and submission is provided in the Privacy Policy. The other information collected by AURIO PHARMA from Users as part of the registration process is described in the Privacy Policy. The consent and revocation procedures in relation to the same are set out in the Privacy Policy.
  5. The Users are responsible for maintaining the confidentiality of the Users’ account access information and password. The Users shall be responsible for all uses of the Users’ account and password, whether or not authorized by the Users. The Users shall immediately notify AURIO PHARMA of any actual or suspected unauthorized use of the Users’ account or password.
  6. If a User provides any information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current or incomplete), or AURIO PHARMA has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, AURIO PHARMA shall have the right to suspend or terminate such account at its sole discretion.
  7. AURIO PHARMA may disclose or transfer User Information (as defined in the Privacy Policy) to its affiliates in other countries, and You hereby consent to such transfer. The SPI Rules only permit AURIO PHARMA to transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by AURIO PHARMA as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between AURIO PHARMA or any person on its behalf and the user or where the User has consented to data transfer.
  8. By accepting these Terms of Use and by registering on the Website, You consent to be contacted by Us and/or by our third party service providers. You further consent to receive Calls, emails and messages (SMS) notifications and information from Us and from Third Party Service Providers including for promotions, discount and/or other service delivery related issues.
5. Payment, Fees and Taxes:
  1. Registration on the Website and the access to the information provided on the Website is free. AURIO PHARMA does not charge any fee for accessing, browsing the Website. You agree to make all payments directly to the Company in case of purchase of Pharmaceutical Goods and Services directly from the Company.
  3. Each User are solely responsible for payment of all taxes, legal compliances, statutory registrations and reporting. AURIO PHARMA is in no way responsible for any of the taxes except for its own income tax.
  4. The subscription fees for the Services, if any charged by AURIO PHARMA could be paid online through the facility made on the Website.
  5. All fees are exclusive/inclusive of applicable taxes.
  6. AURIO PHARMA reserves the right to modify the fee structure by providing on the Website which shall be considered as valid and agreed communication.
  7. In order to process the payments, AURIO PHARMA might requires details of User’s/ Third Party Service Providers’ bank account, credit card number etc. Please check Our Privacy Policy on how AURIO PHARMA uses the confidential information provided by Users.
  8. Available payment methods: Payment Wallets, All debit and credit cards, Cash on delivery for offline payments.
  9. Applicable payment charges: No charges levied.
  10. Details, including contact information of all payment service providers
  11. Security details in relation to payment methods: API integrated.
  12. Charge-back options: No.
6. Return, Refund, Cancellation and Shipping charges:
  We offer return and refund on the products and Services ordered by You on the Website which are subject to further terms and conditions as detailed in the return, refund, cancellation and shipping charges policy.
7. Covenants: (Covenanters for the purposes of these Terms of Use shall include the Users and the Third Party Service Providers)
  1. Each Covenanter undertakes that it shall not do any act or post, display, upload, modify, publish, transmit, update or share any information that -
    1. belongs to another person and to which the such Covenanter does not have any right;
    2. is grossly harmful, insulting or harassing on the basis of gender, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy including bodily privacy, hateful, racially or ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
    3. infringes any patent, trademark, copyright or other proprietary rights;
    4. violates any law for the time being in force;
    5. impersonates another person;
    6. is harmful to child;
    7. deceives or misleads the addressee about the origin of such messages or knowingly and intentionally communicates any information that is patently false or misleading in nature but may reasonably be perceived as a fact;
    8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
    9. is prohibited under applicable law(s) for the time being in force including Drugs Act read with the Drugs Rules, the Drugs and Magic Act, the Indian Penal Code, 1860, as amended from time to time and rules made there under;
    10. is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; and
    11. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
  2. You are also prohibited from:
    1. violating or attempting to violate the integrity or security of the Website or any AURIO PHARMA Content;
    2. transmitting any information (including job posts, messages, and hyperlinks) on or through the Website that is disruptive or competitive to the provision of Services by AURIO PHARMA;
    3. intentionally submitting on the Website any incomplete, false, or inaccurate information;
    4. making any unsolicited communications to other Covenanters;
    5. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
    6. attempting to decipher, decompile, disassemble, or reverse engineer any part of the Website;
    7. copying or duplicating in any manner any of the AURIO PHARMA Content or other information available from the Website; and
    8. framing or hotlinking or deep linking any AURIO PHARMA
  3. AURIO PHARMA, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned in this Clause 4, shall be entitled to disable such information that is in contravention of this Clause 4 or any provisions of these Terms of Use. AURIO PHARMA shall be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.
  4. In case of non-compliance with any applicable law(s), rules or regulations, or these Terms of Use or the Privacy Policy by a Covenanter, AURIO PHARMA has the right to immediately terminate the access or usage rights of the Covenanter to the Services and to remove noncompliant information.
8. Liability
  1. AURIO PHARMA shall not be responsible or liable in any manner to the Users or any Third Party Service Providers (collectively referred to as the “Other Parties”) for any losses, damage, injuries or expenses incurred by Other Parties as a result of any disclosures made by AURIO PHARMA, where Other Parties have consented to the making of such disclosures by AURIO PHARMA . If the Other Parties had revoked such consent under the terms of the Privacy Policy, then AURIO PHARMA shall not be responsible or liable in any manner to the Other Parties for any losses, damage, injuries or expenses incurred by the Other Parties as a result of any disclosures made by AURIO PHARMA prior to its actual receipt of such revocation.
  2. The Other Parties shall not hold AURIO PHARMA responsible or liable in any way for any disclosures by AURIO PHARMA.
  3. The Services provided by AURIO PHARMA or any of its licensors or providers or Third Party Service Providers are provided ‘as is’, as available, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). AURIO PHARMA does not provide or make any representations, warranties or guarantees, express or implied about the Website or the Services.
  4. The Website may be linked to the website of third parties, affiliates and business partners. AURIO PHARMA has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through the Website. Inclusion of any link on the Website does not imply that AURIO PHARMA endorses the linked website. Other Parties may use the links and these services at their own risk.
  5. AURIO PHARMA shall not be responsible for the mishaps/missed services due to no service/no show from the Other Parties; AURIO PHARMA shall not be responsible for any error in any of the services being provided by the Third Party Service Providers.
  6. Users accept and acknowledge that AURIO PHARMA does not provide any representation or give any guarantee or warranty (whether express or implied, or whether arising by virtue of a statue or otherwise in law or from a course of dealing or usage or trade) in relation to the goods/ products and services made available on its Website. AURIO PHARMA PHARMA also does not provide any representation or give any guarantee or warranty (whether express or implied) about the Website or any of the Services offered or services offered or provided by the Third Party Service Providers.
  7. The Other Parties further accept and acknowledge that AURIO PHARMA does not verify any content or information provided by either the Users or the Third Party Services/ or obtained from the Users or the Third Party Service Providers, and to fullest extent permitted by applicable law(s), disclaims all liability arising out of the Other Parties’ use or reliance upon the Website, the Services, the AURIO PHARMA Content, Third Party Content, representations and warranties made by the Other Parties on the Website or any opinion or suggestion given or expressed by AURIO PHARMA or any Third Party Service Providers in relation to any Services provided by AURIO PHARMA
  8. AURIO PHARMA assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect Other Parties’ equipment on account of the Other Parties’ access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If any of the Other Party is dissatisfied with the Website, the sole remedy of such Other Party(s) is to discontinue using the Website.
  9. To the maximum extent permitted by applicable law(s), AURIO PHARMA, its affiliates, independent contractors, service providers, consultants, licensors, agents, and representatives, and each of their respective directors, officers or employees (“Protected Entities”), shall not be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential damages, or any other damages of any kind, arising from, or directly or indirectly related to, (i) the use of, or the inability to use, the Website or the content, materials and functions related thereto; (ii) User's provision of information via the Website; even if such Protected Entity has been advised of the possibility of such damages.
  10. In no event shall the Protected Entities be liable for, or in connection with, (i) the provision of, or failure to provide, all or any products or service by a Third Party Service Provider to any User; or (ii) any comments or feedback given by any of the Users in relation to the goods or services provided by any Third Party Service Providers; or (ii) any content posted, transmitted, exchanged or received by or on behalf of any User, Third Party Service Providers or other person on or through the Website.
  11. The Users may share their previous medical history during interaction with the Medical Experts. The Users undertake to share such information at their own risk. AURIO PHARMA reserves the right to retain such information for the purpose of providing Services to the Users.
  12. The Users acknowledge that the Protected Entities merely act in the capacity of facilitators between the Other Parties by providing a platform for them to interact and transact. In no event shall the Protected Entities be held liable for any of the losses attributable to Services offered through the Website.
  13. In no event shall the total aggregate liability of the Protected Entities to any Other Parties for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to negligence, strict liability, product liability or otherwise) arising from these Terms of Use or any Other Parties’ use of the Website exceed an aggregate amount of INR 1000/- (Indian Rupees One Thousand only). AURIO PHARMA accepts no liability for any errors or omissions on behalf of the Other Parties.

Indemnity
The Covenanters agree to defend, indemnify and hold harmless AURIO PHARMA, the Protected Entities, independent contractors, service providers, consultants, licensors, agents, and representatives, and each of their respective directors, officers and employees, from and against any and all claims, losses, liability, damages, and/or costs (including, but not limited to, reasonable attorney fees and costs) arising from or related to (a) Covenanters access to or use of Website; (b) Covenanters violation of these Terms of Use or any applicable law(s); (c) Covenanters violation of any rights of another person/ entity, including infringement of their intellectual property rights; or (d) Covenanters conduct in connection with the Website.
Modification of Website
AURIO PHARMA reserves the right to modify or discontinue, temporarily or permanently, the Website or any features or portions thereof without prior notice. Other Parties agree that AURIO PHARMA will not be liable for any modification, suspension or discontinuance of the Website or any other part thereof.
Intellectual property rights
All the intellectual property used on the Website except those which have been identified as the intellectual properties of the Other Parties shall remain the exclusive property of the Company. The Other Parties agree not to circumvent, disable, or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any materials or enforce limitations on use of the Website or the materials therein. The materials on the Website or otherwise may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means.
Compliance of Applicable Law
1. While communicating/ transacting with each other through the Website, the Other Parties shall at all times ensure full compliance with the applicable provisions of the Contract Act, IT Act, IG Guidelines, Drugs Act read with the Drug Rules, Drugs and Magic Act, The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957, Pharmacy Act, Consumer Protection Act, 1986, SPI Rules, etc
Termination (Parties for the Purpose of these Terms of Use shall collectively mean the Other Parties and AURIO PHARMA )
1. The provisions of these Terms of Use shall continue to apply until terminated by either of the Party as set for below:
  1. In case of Other Parties wanting to terminate these Terms of Use, Other Parties may do so by:
    1. not accessing the Website; or
    2. closing their accounts for all the Services that they use.
  2. AURIO PHARMA reserves the right to, at any time, and with or without notice, terminate these Terms of Use against each of the Users as a whole, if there is:
    1. breach any of applicable law(s), including but not limited to the Captioned Laws or the provisions of these Terms of Use or the terms of the Privacy Policy or any other terms, conditions, or policies that may be applicable to the Other Parties from time to time (or have acted in a manner that clearly shows that Other Party(s) do not intend to, or are unable to, comply with the same); or
    2. AURIO PHARMA is unable to verify or authenticate any information provided to AURIO PHARMA by Other Party(s); or
    3. AURIO PHARMA believes, in its sole discretion, that Other Party(s) actions may cause legal liability for AURIO PHARMA (or any of its affiliates, independent contractors, service providers, consultants, licensors, agents, and representatives) or are contrary to the interests of the Website; or
    4. AURIO PHARMA is required to do so by law; or
    5. if Other Party(s) fail to provide (or after providing such consent, later revoke) the consents necessary or desirable for AURIO PHARMA to provide the Services to the Other Party(s); or
    6. The provision of the Services to the Other Party(s), or to the general public, is in AURIO PHARMA’s opinion, no longer commercially viable; or
    7. AURIO PHARMA has elected to discontinue, with or without reason, access to the Website or the Services (or any part thereof).
  3. AURIO PHARMA may also terminate or suspend (temporarily or permanently) all or a portion of Other Party(s) account or access to the Services, with or without reason..
  4. Once terminated or suspended (temporarily or permanently), Other Party(s) may not continue to use the Website under the same account, a different account or re-register under a new account.
  5. Upon termination of these Terms of Use, AURIO PHARMA shall have no obligation to maintain or provide any of Other Party(s) data and may thereafter, unless legally prohibited, delete all of Other Party(s) data in its systems or otherwise in its possession or under its control, including but not limited to Other Party(s) personal information, log-in ID and password, order details (including any prescriptions uploaded) and all related information, files and materials associated with or inside Other Party(s) account (or any part thereof).
  6. AURIO PHARMA reserves the right, at its sole discretion, to pursue all of its legal remedies, including but not limited to deletion of the Other Party(s) content from the Website with or without ability to access the Website and the other Services, upon any breach by the Other Party(s) of these Terms of Use or if AURIO PHARMA is unable to verify or authenticate any information the Other Party(s) submits to AURIO PHARMA , or if the Other Party(s) fail to provide (or after providing such consent, later revokes) the consents necessary or desirable for AURIO PHARMA to provide the Services to the Other Party(s).
  7. The right to terminate/ suspend the account is in addition to, and without prejudice to, AURIO PHARMA’s right to initiate action against the Other Party(s), in accordance with applicable law.
2. Force Majeure
  Other Parties accept and acknowledge that AURIO PHARMA shall not be liable for any loss or damage caused to the User as a result of delay or default or deficiency or failure in the Services as a result of any natural disasters, fire, riots, civil disturbances, actions or decrees of governmental bodies, communication line failures (which are not caused due to the fault of AURIO PHARMA or the Third Party Service Providers), or any other delay or default or deficiency or failure which arises from causes beyond AURIO PHARMA’s reasonable control (“Force Majeure Event”). In the event of any Force Majeure Event arising, AURIO PHARMA, depending on whose performance has been impacted under the Terms of Use, shall immediately give notice to the Other Party(s) of the facts which constitute the Force Majeure Event. Further, delivery time periods specified on Website shall always be nonbinding under all circumstances as delivery is dependent on multiple factors that can assume uncertainty at any moment for unforeseen reasons beyond Company’s control.
3. Governing Law and Dispute Resolution
  These Terms of Use and any contractual obligation between the Parties will be governed by the laws of India, without reference to the conflict of laws principles. Any legal action or proceeding related to Other Party(s) access to, or use of, the Website or these Terms of Use shall be subject to the exclusive jurisdiction of the courts at KOLKATA. All disputes will be subject to arbitration at Kolkata in English by a sole arbitrator appointed by AURIO PHARMA under the Arbitration and Conciliation Act, 1996.
4. Survival
  Even after termination, certain obligations mentioned under Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination.
5. Severability
  If any provision of these Terms of Use is deemed invalid, unlawful, void or for any other reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions.
6. Waiver
  No provision of these Terms of Use shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by AURIO PHARMA. Any consent by AURIO PHARMA to, or a waiver by AURIO PHARMA of any breach by Other Parties, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
7. Headings
  The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define, or limit the scope, extent or intent of these Terms of Use.
8. Contact Information
  If any Other Party(s) has any grievance, comment, question, or suggestion regarding any of our Services, please contact our customer service at care@auriopharma.com. If any Other Party(s) has any questions concerning AURIO PHARMA, the Website, these Terms of Use, or anything related to any of the foregoing, AURIO PHARMA can be reached at the following email address - care@auriopharma.com

Terms and Conditions

Subscribe to our emails